Effective Date: [18 May 2025]
At Flamoraa.store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process. Please read the details below to understand how returns work.
Returns are accepted within 30 days of receiving your order.
Items must be unused, in original condition, and in their original packaging.
Products that are damaged due to customer misuse or improper handling are not eligible for returns.
Contact our customer support team at support@flamoraa.store within 30 days of delivery.
Provide your order number and reason for the return.
Our team will review your request and provide you with a return authorization and instructions.
Customers are responsible for return shipping costs, except in cases where the product is defective or we shipped the wrong item.
We recommend using a tracked shipping service to ensure your return reaches us safely.
Once we receive and inspect your returned item, we will notify you of the refund approval.
Refunds will be processed to the original payment method within 7-10 business days.
Shipping charges (including original shipping fees) are non-refundable.
A restocking fee may apply in some cases (you will be informed upfront if this applies).
Customized or personalized products.
Items marked as Final Sale.
Products damaged due to improper use or accidental damage.
If you receive a defective or damaged product, please contact us immediately at support@flamoraa.store with photos of the damage. We will arrange for a replacement or full refund.
Our customer service team is here to help. Contact us anytime at:
📧 support@flamoraa.store
